Privacy Policy

The Website www.hookswepsol.com and app Hooks Wepsol referred to as “Platform” is owned and operated by WeP Solutions Limited, a Public Limited Company, incorporated under the provisions of the Companies Act, 1956 and having its registered office at No. 40/1A, Basappa Complex, Lavelle Road, Bengaluru- 560001, (hereinafter referred to as “Wepsol” which expression shall, unless be repugnant to the context thereof, be deemed to include its successors and permitted assigns). The terms‘We’,‘Us’&‘Our’ shall mean the Website and/or Wepsol, as the context so requires.
Wepsol recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy describes how we treat user information we collect on the websites and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers and all users, both natural and artificial juridical persons, who access the website or who are availing services by agreements/contracts with Wepsol or its parent and/or its subsidiary companies.(Hereinafter “You” or “Your”) website, you agree to this Privacy Policy.
This Privacy Policy has been published in compliance with the applicable provisions of the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 framed thereunder.
We and our authorized third parties may collect, store or process information and data as required under applicable laws and regulations of India and also based on your use of our services and our business relationship with you.

Scope Of The Policy

This page is used to inform visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our Service, then you agree to the collection and use of information about this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at https://hookswepsol.com/terms unless otherwise defined in this Privacy Policy.

Information Collection And Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email and username. The information that we request will be retained by us and used as described in this privacy policy.

Types Of Personal Data Collected

We collect and use several types of data for the individuals we cooperate with, including information by which subjects may be identified (“Personal Data” means any Data relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an email, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person), such as your first and last name, identity number, e-mail address, address and province and telephone number. We are committed to protecting the privacy of the individuals on our mobile applications, products, and services. By registering for using our Services you acknowledge the collection, transfer, processing, storage, disclosure, and other uses of your information.

Customer Information

Being personal information relating to our Customers/Merchants (where applicable). We collect this information so that we can provide our Services to those Customers.

Consumer information

Being personal information relating to consumers with whom our customers interact (such as consumers of their products or services) including their email address, phone number, or other information.

Employee information

Being personal information relating to employees of our customers, including email address, phone number, or other information.

Guests

Being personal information relating to the visitors of our webpages and participants at Hooks Wepsol events, webinars and/or any other blogs or interactive platforms we have or may have launched.

How We Use Your Personal Information

We are continually striving to improve Services. We may use information about you for purposes such as:
  • Enabling you to access and use other Hooks services as per Hooks Wepsol Privacy Policy
  • Displaying historical sale information.
  • Sending you marketing, advertising, educational content and promotional messages, and other information that may be of interest to you, including information about us, our Services, or general promotions for business partner campaigns and services and only if you consented to. You can unsubscribe or opt-out from receiving these communications at any time
  • Measuring, customizing, and improving the Services and developing new products
  • Sending you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
  • Investigating and preventing fraudulent transactions, unauthorized access to Services, and other illegal activities
  • Providing the capability for online discussion with other customers and/or users.
  • With your consent, we may use information about you for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

Sharing & Disclosure Of Your Information

When you use the Services, we may share your information only as described below:

Service Providers, Business Partners, and Others

We use and work with third-party service providers and our trusted Business Partners to provide application development, hosting, website, infrastructure, maintenance, backup, payment processing, customer relationship management, marketing, accounting, human resources, business intelligence and analytics, data enrichment, customer support and other services for us. These service providers may have access to or process your information to provide those services for us. Some of our pages use white-labelling techniques to serve content from our service providers while providing the look and feel of our site. Please note that you are providing your information to these third parties acting on our behalf. These third parties are located in countries that may be outside of your location.
We also share your contact information with select trusted Business Partners, such as our partners who integrate with Services, to enable them to contact you about their services (as they relate to your Services).

Compliance With Laws And Protection Of Rights

  • In certain situations, we may be required to use and disclose your information (including personal information) to a third party if we believe the disclosure is reasonably necessary:
  • To comply with any applicable law, legal process (for example, subpoenas and warrants), or governmental request
  • To enforce and administer our agreements, policies, and terms of use
  • To protect the property, rights, and safety of, our customers or the public from harm or illegal activities
  • For fraud prevention, risk assessment, investigation, customer support, product development, or debugging purposes
  • To protect the rights, property, or our safety, its users or members of the public
  • To establish or exercise our legal rights or defend ourselves against any third-party claims or allegations

Business Transfers

If we undertake or are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may transfer or share some or all our assets, including your personal information. In this event, we will notify you if your personal information is transferred and becomes subject to a different privacy policy.

Non-identifying Or Aggregated Data

We may share aggregated or other non-personal information that does not directly identify you with third parties to improve our Services.

Internal Wepsol Parties

All Wepsol Group companies have a legitimate business interest in accessing the data and may do so for the purposes and in the way described in this Privacy Notice. Wepsol Group companies shall be taken to include any entity that directly or indirectly controls, is controlled by, or is under common control with Wepsol from time to time, whether located in or outside of India. When we transmit data between our group entities located inside and outside of India, this sharing is governed by our intra-group data sharing and processing agreement which is drafted in compliance with the GDPR and includes the relevant safeguards necessary for transfers outside the EEA.
We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your data for their purposes and, unless otherwise notified to you, only permit them to process your data for specified purposes and under our instructions.

Your Privacy Rights

Subject to the provisions of the General Data Protection Regulation, you have the following rights regarding your Data:
(Please note, these rights are not absolute, and, in some cases, they are subjected to conditions as defined by law)
Right of Access: You have the right to access your Personal Information through the platform, as well as the right to request a copy of your personal information that is maintained and processed by us.
Right to Erasure:
You have the right to request the deletion of Personal Data only if one of the following reasons is true:
  1. Personal Data are no longer necessary for the purposes for which they were collected or processed.
  2. If the processing is based on your consent and you have withdrawn this consent (on which processing is based)
  3. If you object to processing and there are no compelling and legitimate reasons for processing.
  4. If Personal Data has been processed illegally.
  5. If Personal Data should be deleted in compliance with a legal obligation under Union law to which our company is subject.
  6. If the Personal Data has been collected concerning the provision
If user want to erase personal data then rise a request to compliance.officer@wepsol.in
Right to Object: Object to the processing of your Personal Data for marketing purposes or on grounds relating to your situation.
Right to Restriction of Processing: Request the restriction of the processing of your Data in specific cases.
Right to Data Portability: Receive your Data in a machine-readable format and send it to another controller (data portability).
Right to Object and Automated Individual Decision-Making (Including Profiling):
  1. Request that decisions based on automated processing concerning you or significantly affecting you and based on your Data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.
  2. If you are an individual who interacts with a customer using our Services – for instance, if you’re an employee or consumer – that Customer is the controller of your information. If this is the case, please direct your data privacy request and questions to that controller.

Grievance Officer

By the Information Technology Act 2000 and the rules made there under, the contact details of the Grievance Officer are provided below:
Company Secretary
WeP Solutions Limited
40/1A, Basappa Complex, Lavelle Road, Bangalore – 560001
Email: compliance.officer@wepsol.in

If you have any questions about this Policy or other privacy concerns, you can also email us at wep.legal@wepsol.com

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:
  • To facilitate our Service
  • To provide the Service on our behalf.
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

Children’s Privacy

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18 years of age. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Updates To This Policy

This Privacy Policy is subject to periodical updates, and we reserve the right to update, amend or delete the Policy terms from time to time. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website and App. Please check our site periodically for updates.

Inaccurate Personal Information

Wepsol shall not be responsible for the accuracy of personal information supplied to us by a website or App user. It is the website user’s duty to ensure that the information provided by it, or its employees is accurate.

Jurisdiction

If you choose to use the Platform, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and exclusively by the Courts in the city of Bangalore.

Links To Third-party Websites

The Wepsol website may contain links to third-party websites, which are not under the control of Wepsol. Wepsol has no responsibility or liability for and makes no representations whatsoever about any other website that you may have access to through the Wepsol website. These linked sites are only for your convenience, and therefore, you access them at your own risk. The inclusion of such links does not imply that Wepsol endorses or accepts any responsibility for the content or uses of such websites.
If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Disclaimer

Usage of this website shall be construed and deemed as an acceptance of all our terms and conditions and policies. It is also understood that acceptance of the Disclaimer will amount to a waiver by you in respect of any claims that you may have against Wepsol arising from the content posted herein, your usage of this Website or App – Platform or interaction with any other User/ Member, back-end team member, room editor and mentor associated with this Platform.
The terms of the Disclaimer can be amended from time to time at our sole discretion by posting revised terms and conditions anywhere on this website of policies. It is your responsibility to be aware of any such revised terms by checking the website. Your continued use of this website following changes to terms and conditions and policies constitutes your agreement to the revised content of policies.